Zoosk subscriptions automatically renew unless you cancel them. If you don’t want your subscription to renew, you can cancel it at any time by going to your account settings and clicking on the “Cancel subscription” button.
How can I turn off automatic renewal?
You can turn off auto-renewal on Zoosk at any time.
Go to the billing section of your account. Click the “Turn Off Auto-Renew” button under “Billing Information.” Confirm by clicking “Yes, Turn Off Auto-Renew.” To restore your subscription later, log in to your account and click the link near the bottom right of the page that says “Restore Your Subscription.” If you don’t see the “Restore Your Subscription” link, it means your subscription was already turned back on.
Note: If you turn off auto-renewal before your billing cycle ends, then the process will take a few days to complete. During this time period, you won’t be billed for any additional months of service. After that time period, new billing will resume automatically.
After turning off auto-renewal, your subscription will still appear in the My Account section of Zoosk for four more weeks as a courtesy notice—however, no membership services or payments are taken from your account during this time.
Log into Zoosk and select Settings.Select SubscriptionLocate Cancel Submintion and confirm.
If you do not cancel your auto-renewing subscription before the end of its term, it will continue uninterrupted.
Zoosk doesn’t offer any refunds before your subscription term expires, but you can still use your account until the current billing period ends.
To cancel your Zoosk subscription, open the menu then select My Subscription. From there you can toggle the renewal settings that will affect auto-renewals.Rebuttal: This is a great example of where defining what we mean in an effort to be more explicit helps us better communicate intent. The new wording would say “To cancel your Zoosk subscription, open the menu and then select ‘My Subscription.’ From there you can turn off automatic renewals.”
Please email customer support at zoosk.com and include the following text in your message:“I am canceling my Zoosk account with expedited processing, and I would like a refund.”
